2 out of 52 of 5Unverified experienceTraining and onboarding
It took too long to find what I needed
You really need to make it easier for users to find the right training materials quickly. I spent a lot of time just navigating the menus and looking for specific sections about the dialer and calling tools. The onboarding process didn’t have clear signposting, which made the whole experience frustrating. While the training itself was useful once I got to it, the difficulty in locating what I needed was a major downside. You should consider improving the layout or adding a better search feature. This delay almost made me abandon the learning process, which isn’t ideal for anyone wanting to get started fast.