It took too long to feel comfortable using the platform
Reflecting on my experience with the training and onboarding after several weeks, I realized how slow and frustrating the process was for me. Even though the initial setup completed, using the software day by day didn’t get easier as I had hoped. The training materials were basic, and I often found myself stuck with features like the dialer or managing the database, which weren’t intuitive for my workflow. The automatic updates sometimes changed the interface without preparing me, making me relearn steps repeatedly. Telephonic support was available but often generic and didn't delve into deeper help for daily use complexities. Despite patience, it felt like I was fighting to understand the system instead of smoothly transitioning to working remotely. I wish the onboarding had been more interactive and personalized from the start. Waiting for clarity and feeling stuck for so long made the overall experience less satisfactory than I’d expected.