It Took Too Long to Actually Start Using the Software
My experience with WFHI was mostly disappointing because it took much longer to get up and running than I expected. There was one moment when I realized that the training provided wasn’t enough to quickly understand the full workflow, which slowed me down a lot early on. The sign-up process seemed simple at first, but the invoicing and payment steps added complexity that wasn’t clearly explained beforehand. Telephonic support was available, but the responses often felt generic and did not resolve my doubts effectively. I appreciate that the automatic updates try to keep the system current, but they added an extra layer of confusion without clear communication about changes. While the database and dialer features eventually performed adequately during regular use, the initial delay and lack of thorough onboarding seriously impacted my experience. In the end, despite some features working fine, I found the overall sign-up and onboarding process too slow and cumbersome.