It Took Time But Finally Felt Like I Was Getting It
At first, I must admit, the sales and pre-purchase experience felt longer than anticipated, which was a bit frustrating. I wasn’t sure how quickly I would be able to get going with the software and training. The process took a few steps of onboarding and trying out the dialer to really grasp how the system works day to day. What made a difference was when I finished the initial training and started using the database feature regularly; that was the moment it clicked. Before that, navigating updates and understanding the invoicing details wasn’t very intuitive, so I felt a bit lost. The support calls helped smooth out some issues, but overall it was slow to feel fully functional. I think some simplification in early explanations and a more guided onboarding flow could make the start faster. Still, now that I am actively using the calling tools and seeing automatic updates in action, I appreciate how it all fits together. The initial wait was a bit of a hurdle, but once I got familiar, it became manageable and useful enough to keep using.