It took thoda zyada time to get acha support
Mujhe WFHI ke support se mixed experience raha kyunki ek din bula rahi thi toh response time kaafi der se mila. Baaki ke din software regular use mein theek tha, calls ke liye dialer bhi chal raha tha par jab bhi technical problems ayi, thoda wait karna pada. Support team ne kaafi patient tareeke se baat ki thi, par feedback lena aur solution dene mein kabhi kabhi delay hota tha, jyada urgent issue toh main khud hi thoda troubleshoot karti rahi was itna convenient nahi tha. Onboarding ke process mein training bhi chal rahi thi jo mujhe samajh mein gayi thi, lekin thoda complex ho jata agar documentation better hota. Ye experience mujhe ek normal working week ke dauran mila, jahan daily call database mein upload hoti thi par slow updates kabhi dikkat karte the. Overall, itna slow hona thoda frustrating tha lekin software apne kaam mein madadgar raha, thoda aur coordinated support milta toh better hota.