It took some time to understand their sales and sign-up labels
I spent a fair amount of time going through the sales and pre-purchase information before actually signing up. The wording on the website and the labels used in the software weren’t always crystal clear to me. For example, some terms seemed a bit too generic or overlapped, making it harder to know exactly what I was agreeing to or what features I was committing to get access for. On the plus side, the training materials helped clarify some of these points retrospectively, and the onboarding flow did a decent job of reinforcing what the different parts meant once you started using the system. However, that initial wait and the process felt a bit slower than expected because I wasn’t sure if I was fully understanding the product’s capabilities or how the calling tools worked ahead of time. I was glad to find the database feature described properly once I was inside. Generally, it did the job but could do with sharper, simpler naming conventions to speed things up.