It took some time to get support when I needed it
Starting off, I found the signup and invoicing straightforward, so that part fit well with my schedule. However, when I needed to reach out to telephonic support, the availability during my actual working hours was limited. I had to wait a few days before I could get a hold of someone who understood my workflow setup questions. When I finally got through, the agent was helpful and priority assistance kicked in quickly, which made the later stages easier. The software itself updated automatically, so I never had to worry about manually checking for fixes or improvements. Using the calling tools and managing the database worked fine during my working hours, but the delay in getting real-time support was a drawback. In sum, it took longer to get communication aligned with my hours, but once I connected with support, the process went smoothly enough to keep me moving forward. I’d say being patient was a big part of my experience with communication and assistance here.