It took some time, but support was helpful eventually
Reflecting on my experience, the time taken for support to address my initial queries was longer than I had anticipated. When I first used the dialer and database features, I encountered a few connectivity issues. Support did help, but I had to explain the same problem multiple times on different calls. Automatic updates sometimes changed settings unexpectedly, which required additional calls to support. However, over time, the assistance improved and responses became more consistent. The onboarding process was clear overall, but the billing and invoicing steps occasionally confused me, resulting in follow-up calls. I noticed that some procedural steps could have been more logically ordered to save time. While waiting and repeating explanations was frustrating, the help I received eventually paid off in getting familiar with the software. This experience has provided a balanced view of strengths and limitations with the WFHI system and its support.