It took some time but I was mostly confident by the end
I remember that reaching the point where I felt truly confident about buying the software took some effort. The initial talks were a bit confusing with a lot of features being explained all at once. It felt like I needed multiple sessions to really grasp what was included in the package and how useful the calling tools might be. What helped, though, was the ability to ask specific questions during training and also explore the database functions hands-on, which made things clearer. However, I felt that at times communication repeated some information I’d already understood, which was a bit tedious. But by the end of the onboarding process, after going through the software and testing the dialer for a few days, I gained a solid comfort level. I wouldn’t say I felt completely sure from the start, but the overall effort paid off. So, it definitely wasn’t the smoothest, but it got better towards the finish line.