It took some real effort to get through the key part
The training was generally clear but there was this one moment during the onboarding when the explanation of setting up the dialer tool got a bit confusing. Specifically, when they showed how to configure the calling list from the database, I felt like the sequence of steps wasn't laid out as clearly as I expected. After replaying the training videos and trying to figure it out on my own, it finally clicked. Apart from that hiccup, the overall onboarding process made sense and flowed smoothly. The automatic updates kept the software current, which helped avoid distractions. I appreciated the telephonic support when I needed advice about customising workflows, and the staff were polite and patient on the phone. I did find the invoicing and payment process straightforward without surprises, and signing up was a breeze. The part about linking the dialer with the customer data was the tricky section, though, which required a bit more concentration. Still, once past that, the rest of the onboarding felt manageable. I’d rate the experience positively, just wishing the critical steps were explained a little more thoroughly right from the start.