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WFHI review

It took some real effort to get labels right

3 out of 53 of 5Verified customerTraining and onboarding

It took some real effort to get labels right

The onboarding process was quite a journey. At one point, I was trying to understand the labels on the training modules, and honestly, some of them were pretty confusing. I found myself hesitating on whether I should click one button or another because the wording didn’t clearly explain what would happen next. However, later on, a few sections used more straightforward terms which actually helped me figure things out without much trouble. But I can’t say the entire flow was smooth; the inconsistency made me spend extra time double-checking steps. Overall, it almost felt like the training team was trying hard to cover everything but could improve how they phrase the options so users don't get stuck. Even though the labels were sometimes ambiguous, I managed to get through the onboarding without major issues. Still, it did require patience and a little more effort than I expected.

Adnan BhatBihar, IndiaExperience: Published:
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