It took some real effort to figure out the labels at first
When I first started using the software, the wording on some of the buttons and labels didn't immediately make sense to me, so it took a bit longer than I expected to get fully comfortable. But once I got past that initial hump, navigating the portal became much smoother and the labels then felt quite intuitive. I appreciated that the training sessions walked through the same flow charts and terminology, which helped make everything clearer. Calling the support line also helped because they patiently explained how certain features were named and why. Overall, while the wording needed a bit of getting used to, I felt the effort put in was worth it. They could possibly make some of the labels simpler for new users though. But I am happy with how communicative the process was and the pace at which I caught on due to the available resources.