It took some patience, but I eventually got the info I needed
The whole pre-purchase communication took longer than I expected. There were quite a few rounds of questions I had to ask regarding the software’s features and how the training would be structured. Sometimes the responses felt delayed, and I ended up waiting for answers a bit longer than I would have liked. On the other hand, when the team did respond, they were generally helpful and informative. The sign-up and invoicing details were explained well once the conversation moved forward. What made the difference was realizing that the telephonic support would be available for ongoing help. So although the initial waiting was a bit of a drag, I could see that once engaged, the process was smooth enough to recommend. Overall, the time investment upfront was balanced out by the thoroughness of the information I finally received.