It took some effort to sort things out pre-purchase
Going into the purchase, I was hopeful that the sign-up and training would be straightforward, but it definitely took longer than I expected to get everything set up just right. For one, the initial software access felt a bit clunky, and I had to call support more than once to clarify the next steps. On the bright side, the support people were patient and helpful enough to walk me through the process again without much frustration. That said, I felt like some of the automated instructions could have been clearer, which would have saved a chunk of time and effort. The invoicing and payment system worked fine once I figured it out, though it wasn't super intuitive at first. Overall, while it wasn't smooth sailing from the start, the combination of direct help and eventual clarity made the effort worthwhile to me.