It took some effort to get through the training clearly
The training and onboarding experience was a mixed bag in how clearly things were explained. On one hand, I appreciated that they took the time to cover the basics in detail, such as how to use the calling tools and access the database features. These were explained fairly well through the sessions and I could follow along with the demo. However, on the other hand, some parts of the process left me confused. For example, navigating automatic updates was tricky because the changes weren’t always well communicated, causing me to spend extra time figuring out adjustments in the interface myself. Also, while the telephonic support was available, it took multiple calls to clarify some points that could have been simpler with better training materials. Regarding the payment and invoicing process, I found it easy enough to complete, with clear instructions provided. The entire onboarding felt like something that required more effort on my part than I initially expected, yet it wasn't entirely unmanageable. Now that I’m through the initial phases, I feel more confident, though it certainly was not effortless or straightforward across all aspects.