It took some effort to get started, but progress was steady
The training and onboarding process with WFHI was a mixed experience for me. At first, setting up the remote workflow software took longer than I had expected. Some of the initial tutorials were clear and helped me understand the interface quickly, especially the sections covering the dialer and database features. However, other parts of the training felt rushed or skipped over essential details which led to some confusion when I tried to apply them practically. It seemed like the automatic updates were beneficial as they improved certain functionalities without needing extra input from my side, which was a relief. On the downside, I had to repeat some steps during onboarding because the system occasionally lagged, and the telephonic support, while polite and accessible, sometimes couldn't resolve my technical questions immediately. Invoicing and payment were straightforward, which helped avoid additional stress early on. Although it took a few extra workdays to get fully comfortable, by the end of the onboarding, I felt capable of using most of the software features effectively. Overall, the effort invested paid off, but smoother initial guidance would have helped avoid the back-and-forth and delays.