It took some effort to get quick responses
When I started the training and onboarding process, I was eager to get going quickly but found that getting responses from the support team took more effort than I had expected. I asked several questions through telephonic support about using the database and dialing tools, and while eventually I got clear answers, the wait times and some back-and-forth exchanges made the process slower than I had hoped. Training materials were useful, but whenever I encountered issues beyond the basics, it required persistence in follow-ups to get the help I needed. The automatic updates to the software were sometimes a bit confusing, especially when changes were implemented without much advance notice. I felt that a more proactive communication approach would have reduced my effort considerably. Still, the sign-up and invoicing worked fine without confusion. Despite the extra effort, I managed to complete my onboarding successfully. I hope future experiences become a bit smoother so that users don’t feel they need to chase answers as much.