It took some effort to get help when needed
My experience with the training and onboarding support was a mixed one. On the positive side, the software itself is quite capable and the onboarding materials cover the essentials well. However, when I encountered specific questions and needed more personalized assistance, it wasn’t always easy to reach someone quickly. The response times from the support team varied, so sometimes I had to wait longer than I expected. That said, when I did get in touch, the help provided was constructive and addressed my concerns. The effort involved in getting those clarifications made me feel a bit worn out, but I understand that this type of remote tool can have these practical lags. Overall, the blend of good software and occasionally slow support defines my experience at this stage. It wasn’t frustrating enough to discourage further use, but the experience could definitely be smoother with more prompt communication.