It took some effort to get help when I needed it
The support provided by the service was generally polite, and when I managed to get through, the assistance was helpful enough to answer my questions. However, aligning their telephonic support hours with my own working schedule turned out to be quite a challenge. Many times I found that by the time I was available, their support lines were closed or busy, which made resolving some issues slower than I had hoped. The communication itself was clear, and their explanations during conversations were straightforward. I appreciated the fact that the automatic updates did not disrupt my workflow much, and I could carry on with the calling tools and database without significant interruptions. Nevertheless, the call scheduling with support required planning from my side to make sure it fit within those tight windows. The invoicing process was explained well during training, and signing up went smoothly without much hassle. Overall, while I could access decent service, achieving that access involved some effort and compromises around timing. I wouldn’t say the experience was outright frustrating, but definitely it demanded a bit more patience than I anticipated, and I think this aspect could be smoother to better suit people’s varying schedules.