When I first looked into the WFHI software and training, I expected a fully guided setup from signin

When I first looked into the WFHI software and training, I expected a fully guided setup from signin

When I first looked into the WFHI software and training, I expected a fully guided setup from signing up to getting the dialer running. But it wasn’t exactly like that. The sign-up process was straightforward, and invoices arrived on time, which was good. However, I found myself needing to figure out some parts of the onboarding flow on my own, especially how to integrate the database feature into our workflow smoothly. The training modules covered the key functionalities well, but some finer points about the automatic updates and their effects on existing setups weren’t fully explained upfront. On the calling side, using the dialer during the week was mostly fine, though I did face a couple of hiccups connecting calls seamlessly. Support was reachable by phone when I called with questions, but sometimes the wait felt longer than expected. Overall, it did require a fair bit of hands-on effort and trial to get everything aligned with how I wanted to work remotely. So, I appreciate the software’s capabilities and the training provided, but a bit more handholding during the initial phases would have made my experience smoother and saved some time.