It took some effort but I did feel confident at the end
I spent quite some time going through the sales and pre-purchase information to really understand what the software could do. There were several calls and emails exchanged before I was able to get a clear picture of the features and workflow. The team responded steadily to my questions, which helped me feel assured that the product met most of what I was looking for. I would not say I felt strongly excited but the due diligence I put in paid off by the time I had signed up. The invoicing and payment process were straightforward and did not add any complications, which was a relief. The onboarding materials were accessible early, and I could get started without waiting too long. While using the dashboard and call features in the first week, I noticed some minor quirks but nothing that deterred me from progressing. The training gave me enough guidance to be self-sufficient. It was a methodical effort to reach the decision point, but ultimately I felt ready to use the software effectively. So the confidence was there by the end, not instantly, but as a result of deliberate steps taken on my part and clear support from the team.