I found it somewhat challenging to locate certain features and instructions when I needed them durin

I found it somewhat challenging to locate certain features and instructions when I needed them durin

I found it somewhat challenging to locate certain features and instructions when I needed them during my use of the WFHI software. While the training sessions provided useful background, the software interface itself wasn’t always intuitive in guiding me toward specific tools, such as the dialer settings or managing the database entries effectively. The automatic updates are helpful, but there was little documentation linked directly in the portal to explain changes as they happened, which made me spend time searching or reaching out to telephonic support. The support team was generally polite and willing to help, but getting through initially required several attempts. Overall, the effort needed to find necessary information was greater than I expected, which slows down getting fully productive quickly. A more streamlined or clearly labeled help section within the software could make a significant difference. Still, once I found the essentials, the rest flowed much better, so it’s workable with moderate patience.