It took some asking, but felt reassured by the end
Reaching effective support communication required some effort from my side. Initially, it was not very obvious whom to contact for telephonic assistance or how to get priority help, and I had to find the right number and time myself. After a bit of back and forth, the people on the phone proved quite knowledgeable and patient, addressing my questions about the database and dialer functions. The explanations helped me clarify doubts from the training sessions which I found a bit rushed before. Although getting the support was a little challenging in the beginning, the follow-up calls were smooth, and I felt more confident understanding the workflows and software functionality by the end. I appreciate the responsive telephonic support overall and think it is a key part of how WFHI works as a service. This makes me more willing to engage again if I need help in the future, despite the initial setup process being somewhat unclear.