It took quite some time to get comfortable with software
I’m kind of on the fence about how responsive the team was when I needed help. On one hand, when I did reach out about using the database feature or setting up the dialer, they did answer calls and emails within reasonable time, which was good. But overall, getting to that point took patience because the sign-up and onboarding weren’t as quick as I expected, and some automated updates seemed to slow things down unexpectedly. The software itself felt powerful but needed tinkering, and that meant I sometimes waited longer than I hoped to figure things out. It’s not that the support was bad, but the total time from signing up to feeling ready was on the longer side, which made me wonder if I’ll have to invest that much time again. Still, I’m not entirely dissatisfied, just that it was slower than hoped.