It took quite some time to decide if I’d need their help again
When I first signed up, I thought the pre-purchase sales conversation was fairly detailed, but some parts seemed a bit generic. One time, it took quite a while to get a clearer explanation about the invoicing process, which felt frustrating initially. However, when I actually started using the software, I realized the automatic updates worked well, and the billing was mostly straightforward afterward. The onboarding flow took some effort because the training was a mix of automated lessons and self-navigation which wasn’t always clear. Still, the telephonic support was generally responsive, except for a couple of occasions when I had to wait over the phone longer than expected. It was an uneven experience, which makes me hesitant about whether I’ll require assistance next time around. Overall, some parts felt efficient, but others could use better clarity and quicker responses. I feel a little unsure how much help I might need in future, so I’m on the fence about renewing or relying on them more heavily.