It took quite some effort to get through your onboarding steps
You should know that the onboarding path felt quite cumbersome and sometimes poorly structured. Although the sequence of steps covered the basics like setting up the database and learning the dialer, the progression didn’t always flow logically. Many times I had to backtrack or redo certain parts because the instructions didn’t line up clearly with what the software actually displayed. The automatic updates occasionally changed things unpredictably, which forced extra effort to adjust. Training materials were useful but not organized well enough to build smoothly on previous lessons. Payment and invoicing processes, while explained, required repeated checking and validation. I understand the platform’s complexity, but your onboarding could be made more user-friendly with clearer guidance and streamlined steps. For me, it felt like a test of persistence rather than a straightforward launch, and I invested much more time and effort than anticipated just to get basic functions running.