It took quite some effort to get through the support steps
I have to admit, the telephonic support was warm when I got through, and the person I spoke to was patient. However, the order in which they guided me through troubleshooting was somewhat baffling. I followed their instructions stepwise, but it felt out of sync with the real issues I faced with the calling tools and database sync. It was frustrating to repeat certain checks that seemed unrelated, while the core problem wasn’t addressed until late in the process. The automatic updates promised to streamline things, but instead, they seemed to complicate setup for new tools. The invoicing process was mostly clear once the billing portal loaded, so at least that part worked as expected. Despite the sincere help, the support structure felt disorganized and inefficient, which made the overall experience more tedious than it needed to be. I wish the steps had been more logically arranged from the beginning to save time and effort.