It took quite some effort to get issues sorted, you should improve
I want to be clear that while I appreciate the WFHI software's features, dealing with problems that popped up was more effort than I had hoped. When the database syncing failed midweek, it wasn’t immediately obvious how to get support to prioritize the problem. I had to make several calls to telephonic support before the issue received focused attention, which meant some interruption in my workflow. The automatic updates sometimes changed interface elements without clear warnings, causing confusion. On the other hand, I felt the invoicing process was transparent and signing up was straightforward. Still, you should try to reduce the effort needed on the customer's end to resolve tech issues, especially for users who rely heavily on consistent access to calling tools. Fixing this could make the overall experience much smoother in future.