It took quite some effort to get clear info pre-purchase
Before buying the software, I was expecting a much clearer explanation of what exactly the training and onboarding would cover. The sales process involved multiple calls and emails, and comparing it to what I assumed, it felt like I had to ask many specific questions to get the details I needed. Some things that I thought would be handled automatically, like invoice generation and database linking, actually required extra manual setup. On the plus side, the sales team did eventually provide the necessary information, but it wasn’t as straightforward as I hoped. The overall effort to understand the software’s features before buying was more than anticipated. The onboarding flow eventually made things clearer, so the wait and work upfront were somewhat justified. Still, I expected less back-and-forth for such standard software services and thought the information provided pre-purchase could have been communicated more smoothly.