It took quite some effort to get all info I wanted
During my initial inquiries, the WFHI team was somewhat responsive but it wasn't always consistent. Some questions got quick and detailed responses which helped me understand the software features and training options better. However, at times, I had to wait a day or two for replies which slowed down my decision-making process. I appreciated that they provided clear explanations about the sign-up and payment process, making invoicing straightforward. On the flip side, finding detailed technical information about the calling tools and dialer took more effort than expected, which was a bit frustrating. I think the balance was neither completely smooth nor wholly problematic. It's clear they want to help but sometimes the communication channels seemed a bit stretched. Overall, the pre-purchase communication showed promise but could be more timely to make the initial experience better for potential customers.