It took quite long to fix issues compared to what I expected
I had expected the training and onboarding to be more streamlined, especially about how to handle situations when technical issues arise. Unfortunately, it felt like the process dragged on much longer than I anticipated. Whenever something went wrong, for instance with the dialer or the database syncing, it took quite a while before I could get telephonic support or find the right guidance. I was hoping that automatic updates would fix problems swiftly, yet sometimes these updates introduced small bugs that slowed me down further. The sign-up and payment steps were clear and simple, but once I started facing troubles deeper into the workflow, the training materials didn’t give me enough confidence to manage them on my own. Comparing this to other software experiences I’ve had, this one needed more proactive support and quicker responses. In the end, while the software’s overall functions fulfilled their purpose, I felt the time invested in troubleshooting problems was longer than expected and the onboarding could have been more responsive to issues as they occurred, reducing downtime and frustration.