It took quite a while before I felt confident enough
Reflecting back on my pre-purchase interactions, I found that although there was clear information available initially, I needed a considerable amount of time to truly understand the full capabilities of the software. The onboarding flow was explained well, but I still had to figure out some elements like the database's flexible features on my own. The dialer tool worked properly for basic calls, but some advanced features took me some experimentation to get used to. Communication through the support channels was helpful in the early days, but after a few weeks, I felt I was mostly self-reliant. The invoicing and payment process were straightforward and timely, which gave me some confidence. Initially, I was unsure if this was the right product for my needs, but over time, with the training and software updates, I’ve become neutral but not overly enthusiastic. The time investment required made me cautious, which slightly affects my overall satisfaction.