It took quite a bit of effort to understand the sales details
Honestly, the sales and pre-purchase process wasn’t as clear as I expected. I spent a lot of time trying to figure out exactly what was included in the package and how the payment system worked. The invoices were okay once I actually got them, but understanding them initially was confusing because some of the descriptions were vague. I had to ask support multiple times just to get clearer explanations about what the software covered regarding the calling tools and database features. There wasn’t much detail upfront, which made me a bit hesitant. The onboarding training did help once I signed up, but by that point, I had already spent a decent chunk of time on emails and calls sorting everything out. So overall, I’d say the effort to get all the information about the product and payments was higher than I would have liked. It wasn’t impossible, but definitely not straightforward, which could be frustrating for someone busy and wanting a smoother start.