It took quite a bit of effort to get clear on issues
Dealing with the support and communication side was a mixed bag for me. At first, I wasn’t sure if my concerns about the calling tools and dialer features were understood properly, and it required persistent follow-up to get detailed answers. The telephonic support was available but sometimes felt scripted, which made me somewhat unsure if the solutions offered would really fix the issue. However, by the end of it all, the matter was mostly clarified, and I gained enough confidence to continue using the software with fewer doubts. Still, I think the effort needed to reach that comfort level was quite high, which is a bit frustrating when you want to focus on your workflow rather than troubleshooting. So, while I’m okay with the overall communication, a smoother, more intuitive support system would definitely have helped reduce the time and effort I had to invest.