It took quite a bit of effort to feel ready
Honestly, by the end of my pre-purchase phase with WFHI, I only felt moderately confident about moving forward. The initial information was useful but quite sparse, which made it harder to see the full picture of what the software could handle. I spent a lot of time digging through various modules to understand how the calling tools and database would actually integrate with my work process. The onboarding promised a smooth start, but I found myself still puzzling over some interface quirks and setup steps hours after signing up. To me, it felt like the training expected a lot of self-exploration rather than walking you through everything step-by-step. Although the support team was polite, reaching the right answers took multiple calls on different days. The invoicing and payment processes were straightforward, though, so at least that part was hassle-free. It took a surprisingly high amount of effort to gain that basic understanding, which made me question the overall ease of use at first.