It took quite a bit of effort but explanations really helped
I must say, going through the whole training and onboarding was quite an effort from my side, but the way things were explained made it manageable and even insightful at times. Initially, when I started to understand the calling tools and the dialer, I felt a bit overwhelmed because there’s just so much packed into the software. But the trainers were clear in their way of explaining, breaking down complex workflows into simple steps which really helped me keep up. One thing I kept thinking about during the sessions was how these explanations saved me from making mistakes later, especially when using the database feature that integrates the calling info. Also, the automatic updates seemed like they might throw you off, but the training prepared me so well that I didn’t feel lost when those changes rolled out. Sign-up and payments were straightforward enough, though it did take me a while to get used to checking invoices within the dashboard itself. Telephone support added some comfort for situations where I felt stuck, because then I knew I wasn’t fumbling alone. Circling back to the clarity of training, that was the main reason I stuck with it through all the initial hurdles and feel pretty confident using the platform now. Overall, the effort was worth it because everything was explained in a way that made it stick.