It took quite a bit of digging to find what I needed
When I first started using WFHI’s training and onboarding modules, I thought it would be relatively straightforward to find the key information I needed. However, I found myself going in circles quite a bit, as the resources were not organized in the easiest way for quick reference. I spent considerable time trying to locate the right videos and documents that related specifically to the calling tools and database features, but these were spread across different sections. While the training content itself was decent, the challenge was in navigation and knowing exactly where to begin, which slowed me down significantly. I tried contacting support for clarification but ended up spending additional time explaining my situation rather than getting direct answers. Eventually, after going back and forth, I did manage to gather the necessary information, but the overall effort required was more than I anticipated. The automatic updates were helpful in that they reduced the need for me to manually check for changes, but that didn’t make up for the initial difficulty. Payment and invoicing were handled with no major issues, but getting started with the actual software felt like a bigger task than it should have been due to how scattered the onboarding materials were. I hope the process gets better organized because for now it takes quite a lot of effort to get up to speed.