It took quite a bit of back and forth to get actual help
Reflecting back on my experience with their support and communication, I would say it required more effort than expected to get responses during the hours I was actually working. Initially, I assumed support would be reachable throughout my workday, but it turned out their phone assistance mostly aligned with business hours that didn’t match my schedule. This meant I had to plan my queries around their availability which sometimes delayed solving urgent problems. The onboarding training was helpful but when I faced technical difficulties that needed immediate support over call, it was frustrating to not connect timely. Eventually, after multiple attempts and a bit of waiting, I managed to get help which resolved my issues but it came at the cost of time and patience. I grant that the quality of assistance was fine once accessed, yet the misalignment of support hours with my working times made managing the software harder than it should have been. I hope they consider extending their support availability for remote workers in more varied time zones so others don’t face similar struggles. Overall, the process needed more effort than it ideally would for smooth ongoing communication.