It took over half an hour to finish billing steps, frustrating
The billing and payment process was unfortunately quite drawn out for me, taking over thirty minutes to get through. The order of steps felt unintuitive: I was asked to enter payment details before I fully understood the invoicing information, which made me pause multiple times to check back and forth. There was also a lack of clear indication about when my payment was successfully processed, leaving me uncertain until a confirmation email arrived much later. While the support line seemed responsive when I called, it was still frustrating because the process itself felt cumbersome and not user-friendly. Considering how straightforward I hoped it would be, the prolonged time and the confusing step sequence left me quite annoyed. They could improve matters by rearranging the billing workflow to be more logical, which would reduce the back-and-forth and ultimately save users’ time when paying.