It took much longer to figure things out than I expected
Looking back at my experience with WFHI's sales and pre-purchase process, I realize it was more complex and slower than I initially thought. The sign-up page had several options and packages, but the explanations weren't always clear or straightforward. It took me a long time to understand what exactly was included with each tier and how the invoicing would work. I appreciated that the sales team was responsive when I called, but some responses felt scripted or incomplete, so I had to ask follow-up questions multiple times. The training materials promised during onboarding got me somewhat familiar with the call tools and database, but I still found myself unsure about certain features that I needed for my workflow. The payment process was another area where clarity could have been better. It wasn't immediately obvious when the next charge would happen or how cancellations might work. Overall, things felt like they could have been explained more clearly upfront. It took me weeks of trial and error to feel comfortable navigating around the dashboard and setting up proper calls daily. I think WFHI could improve by simplifying pre-purchase info and guiding new customers a little more patiently through those initial steps.