It took much longer than I expected to get answers
My experience with telephonic support left me uncertain about future interactions. When I first encountered some trouble with the dialer, I called support hoping for a quick fix. Unfortunately, it took a long time to get a response. The waiting time was frustrating because I had to repeatedly explain my situation to different people. That extended the call and made me feel like the processes were inefficient. While eventually they did help me solve the issue, I’m not convinced I want to go through the same experience again. On the other hand, once the billing part was sorted during sign-up, that went okay and invoices came without delay. The software updates worked quietly in the background as expected, causing no problem. Still, I imagine if I needed support again, I’d have to set aside a lot of time. I would appreciate if priority assistance was more prompt or less standardized so I wouldn’t feel like I’m caught in a queue. Overall, I’m hesitant about future calls even though I recognize the people on the other end were trying to be helpful.