It took much effort to find what I needed
The training and onboarding experience was frustratingly inefficient. I had hoped that accessing specific help sections or tutorials within the software would be straightforward, but it required significant digging around. The documentation was not always clear or intuitive and sometimes referred to outdated features which caused confusion. When I started the calling tools and tried to integrate the database, there was little guided assistance, so I had to spend time experimenting to understand how the parts fit together. Automatic updates happened without clear notes, which sometimes disrupted my workflow. Support was slow to respond and felt generic instead of tailored to my issues. Invoicing was at least well organized, but did little to ease this stressful setup phase. I expected the onboarding to be hassle-free and practical, but it felt like a lot of extra learning curves I hadn’t bargained for. Given this, the product did not meet my needs well and cost me more effort than expected.