It took more time than I expected to get fully started
I went through the training and onboarding phase with WFHI software and training. At first, I thought it would be a quick process, but it took longer than expected to get going smoothly. Some parts of the onboarding were straightforward, like signing up and installing the software, which went fine. However, getting comfortable with the calling tools and the dialer required extra practice. The training materials were helpful but sometimes assumed prior knowledge, so I had to spend extra time figuring things out on my own. The database feature also took some getting used to; managing contacts in the system wasn’t as intuitive as I had hoped. There was automatic updating happening in the background, which was good because I did not need to manually update anything, but occasionally, the interface would shift after an update and require a relearning curve. Overall, while some components worked as expected, like invoicing and payment process, others delayed my initial workflow setup. I'd say the total time to full efficiency was longer than I assumed but manageable for someone steady with learning new software.