It took more poking around than I thought
Finding what I needed in the WFHI support and communication setup wasn’t exactly a straight shot. At first, I thought I’d just click through some links and there’d be a clear answer. But the support phone line was necessary because some topics weren’t obvious on the dashboard or training resources. I’ll admit, it felt like I was running a little campaign just to get the details right. You’d think a priority assistance line would mean instant fixes, but it actually took a couple of calls before everything clicked. However, once I got to the right spot, the instructions were clear and the automatic updates made sure I was always on the latest version, which really helped. It just surprised me how much effort it involved to find exactly what I was looking for. Still, in fairness, persistence paid off, and after going around in circles I finally got the answers I needed to make full use of the database and calling tools.