It took more patience than I expected
I usually don't mind figuring things out on my own, but with this software, the support wasn't exactly proactive, which meant I had to spend quite a bit of time trying to sort issues myself. The documentation helped, but not everything was crystal clear, especially when it came to the calling tools and how to properly integrate the database feature into my workflow. I called telephonic support a few times; while the people were polite, the wait and back-and-forth explanations added to the effort. Automatic updates sometimes changed settings I wasn’t aware of, so I had to redo parts of my setup. The sign-up and invoicing were straightforward enough, so at least those parts weren’t a headache. Overall, I can say it worked but only after I invested a lot more time than I initially thought necessary. I wish there had been clearer, more detailed instructions or quicker support answers so I wouldn't have had to figure out so much myself.