It took more manual effort than I expected
In my experience, the telephone support was a bit of a mixed bag. Initially, it felt like I was getting good assistance, but soon I realized I had to figure out quite a bit myself. While some parts of the training covered the basics well, I found gaps when it came to certain software features, especially the database integration and call dialer. I ended up spending a lot of time trying to solve these on my own. I was wishing the support representatives had offered more detailed walk-throughs to avoid repeated back-and-forths. Honestly, the communication drained my patience after a while, as each time I called, I had to repeat the same issues before getting proper advice. I’m not sure if others face the same, but it required more effort than I had anticipated.