Before signing up, I had quite high hopes that support would be quick and very hands-on. However, my

Before signing up, I had quite high hopes that support would be quick and very hands-on. However, my

Before signing up, I had quite high hopes that support would be quick and very hands-on. However, my experience was mixed. Some of my queries were resolved fairly quickly through email responses, but there were times where follow-ups took longer than expected. The telephonic support did exist, but sometimes I felt like I had to explain things multiple times which got tiring. On the positive side, there was a reasonable amount of information available on the portal to help with the basics. Still, it felt like it required more effort on my end to get certain issues clarified than I originally thought. Not bad overall, but definitely room for improvement in terms of smooth, rapid communication.