Looking back on the sales and pre-purchase experience, I realize it required quite a bit more effort
Looking back on the sales and pre-purchase experience, I realize it required quite a bit more effort than I expected. Initially, when I reached out for information, the responses were slow and not always to the point. It was apparent the sales team was managing a lot of inquiries, which sometimes delayed their follow-up. Getting clear answers about the software features and the onboarding process took multiple calls and emails over several days. I appreciated that eventually they did provide all the necessary details, but the wait was longer than I had hoped. The invoicing and payment explanations were somewhat better, though I still had to ask clarifying questions to fully understand the billing cycle and options. Sign-up was straightforward enough, but the lack of early comprehensive communication made me second guess how ready I was to proceed. Support after purchase felt better than sales, which is something I can grant, but for pre-purchase, the effort required on my part was still higher than it should have been for a product aiming to simplify remote workflows. Reflecting now, I would say they could improve responsiveness to make the initial steps less taxing for potential customers.