It took more effort than I initially thought
Starting the onboarding process, I found the training materials somewhat confusing at first because the labels and wording were not always intuitive. For example, when I reached the section on the database feature, the label used didn’t clearly indicate what function it performed, so I had to guess and then check multiple places to be sure. The calling tools setup came next, and while it worked fine technically, the terms used in the instructions seemed inconsistent with the dialer module, which made me pause a few times. I did appreciate that the automatic updates happened quietly in the background over the next few days without disrupting my workflow. The sign-up and payment process was straightforward, but I still had to reread some emails about invoicing to be clear on what I was paying for. Telephonic support helped clarify some things, but sometimes the explanations were filled with jargon I wasn’t familiar with, requiring repeated calls. Despite these hiccups, the overall system became usable after investing time and effort to understand the labels and workflow logic. I feel the training could have been a bit more user-centric in terminology to reduce the learning curve. So the experience was mixed: I got some value, but it definitely required more patience than I expected.