Trying to get support when a glitch messed up my dialer was frustrating. I had to keep calling back

Trying to get support when a glitch messed up my dialer was frustrating. I had to keep calling back

Trying to get support when a glitch messed up my dialer was frustrating. I had to keep calling back multiple times as the problem wasn’t fixed after the first round. The telephonic support team did listen and tried to understand, which I appreciated, but the entire process stretched out over several days. I also found the explanations a bit unclear at moments, requiring me to ask again about what steps I should follow. On the plus side, the automatic updates didn’t cause any new issues during this period, so that part was fine. Still, the wait and having to keep pushing for answers made the experience less smooth than it could have been. I expected a smoother onboarding and faster resolution for a software that’s supposed to support remote workflows. It’s a decent system but fixing problems used more patience than I’d hoped for.